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602.230.7726
  

Meet Our Team of Experts

  • Mark Hester

    President/Operations
    Office: 480-470-4061
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>

    Industry Experience:

    • Underwriter 
      Southern California Branch Transamerica 
      Insurance Company 
      (1976-1977)
    • Broker
      Hester, Heitel & Associates, Inc. 
      (1977- Present)

    Community:

    • 100 Club (Board Member)
    • 161st Air Refueling Wing Minutemen
    • Arizona Literacy and Learning Center (President)
    • Boys Clubs of Metropolitan Phoenix
      (Senior Council)
    • Phoenix Art Museum (Men's Art Council)
    • Scottish Rite Foundation
    • Thunderbirds (Life Member)
    • University of Arizona
      (Past President - Phoenix Alumni Association)

    Education:

    • University of Arizona - 1976

    Personal:

    • Born August 24, 1954 Phoenix, Arizona
    • Wife: Elizabeth
    • Children: Jennifer, Caroline
  • John C. Heitel

    Senior Vice President/Carrier Relations
    Office: 480-470-4061
    Mobile: 602-206-2593
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>

     

    Industry Experience:

    • Underwriter Assistant
      Royal Globe Insurance 
      (1976)
    • Broker Arthur J. Gallagher & Co., 
      North Hollywood 
      (1976 - 1979)
    • Broker Hester, Heitel & Associates, Inc. 
      (1979 - Present)

    Community

    • Phoenix Country Club – Member, Board of Directors
    • Boys and Girls Clubs of Greater Scottsdale - Chairman of the Foundation Board of Trustees; Past Chairman of the Board of Governors.
    • Arizona Alliance of the Boys and Girls Club – Past Chairman of the Board
    • Republican Precinct Committeeman
    • State of Arizona Area Council of the Boys & Girls Clubs of America - Past Chairman of the Board
    • Executive's Association of Greater Phoenix - Past President of the Board of Directors; Member of the Board of Directors
    • Verde Vaqueros of Scottsdale - Member
    • Boys and Girls Clubs of Metropolitan Phoenix - Past President of the Executive Council; Past Member of the Board of Directors.
    • The Arizona Club - Past President and Member of the Board of Directors
    • Phoenix Community Alliance – Past Member - Board of Directors
    • Boy Scouts of America – Eagle Scout Alumni
    • Sigma Alpha Epsilon – Arizona Alumni Association

    Education:

    • Arizona State University 1972-1974
    • University of Arizona 1974-1976
    • Major: Business Insurance

    Personal:

    • Born March 11, 1954 Phoenix, AZ
    • Wife: Terri
    • Children: Hailey (17), Ashleigh (14)
  • John D Hester

    Vice President
    Office: 480-470-4061
    Mobile: 602-509-7500
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>

     

    Industry Experience:

    • Rate & Commercial Underwriter
      Hartford Insurance Company 
      (1981 - 1984)
    • Broker
      Hester, Heitel & Associates, Inc. 
      (1985 - Present)

    Community:

    • Independent Insurance Agent Association of Phoenix (Past President 97/98) 
      Agent of the Year in 1995 by Phoenix Association
    • Boys & Girls Club of Metropolitan Phoenix Life member of Executive Council and Board Member 1988- 2005
    • The Phoenicians Committee - Current Chairman - 2005- present
    • Phoenix Chamber of Commerce

    Education:

    • University of Arizona

    Personal:

    • Born: May 11, 1958 Phoenix, Arizona
    • Wife: Kelly
    • Children: Amanda, Ben
  • Teresa Welch

    Controller / CFO
    Office: 480-470-4061
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Daniel Kyman

    Manager of Life and Health Department
    Office: 480-470-4061
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>

    Industry Experience:

    • Captive agent with Aflac
    • Hester, Heitel & Associates 2000 - present
    • Member of NAIFA

    Community:

    • Volunteer for USA Swimming
    • Volunteer coach for various youth sports including basketball, baseball, football and volleyball

    Education:

    • Bachelor of Arts in Speech Communications - University of Arizona 1987
    • Masters Degree in Public Administration - Arizona State University 1991

    Personal:

    • Married - Sandie
    • Two children: Zach, Marissa
  • Jerry R. Austin, CIC, CRM

    Account Executive
    Office: 480-470-4061
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>

    Industry Experience:

    • Marketing Representative-Commercial Union Insurance Company (1974-1977)
    • Territorial Manager-Commercial Union Insurance Company (1977-1981)
    • Regional Marketing Manager - Commercial Union Insurance Company (1981-1983)
    • Branch Manager-Commercial Union Insurance Company (1983-1985)
    • Independent Insurance Broker-Burns, Harrelson, Burns Insurance (1985-1999)
    • Independent Insurance Broker-HRH Insurance (1999-2003)
    • Independent Insurance Broker-Little Insurance Agency (2003-2005)
    • Independent Insurance Broker-Hester, Heitel & Associates, Inc. (2005-Present)

    Community:

    • Building Owners & Manager Association Member (1988 to Present)
    • Painting & Decorating Contractors Association Member (1987-Present)
    • Arizona Kidney Foundation Volunteer

    Education:

    • B.A. in Psychology-Central Missouri State University-1969
    • Certified Insurance Counselor Designation- 1989
    • Certified Risk Manager Designation-2007

    Personal:

    • Born September 22, 1946 Sedalia, Missouri
    • Wife - Elizabeth
    • Son - John

    Hobbies:

    • Golf
  • Erick Johnson

    Account Executive
    Office: 480-470-4061
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>

    Industry Experience:

    • Independent Insurance Broker – Hester, Heitel & Associates, Inc. (2014-Present)
    • Senior Vice President – Wells Fargo Insurance Services USA, Inc. (1991-2014)
    • Managing Director – AON Corporation Phoenix Office (1988-1991)
    • Vice President – Risk Management – Del Webb Corporation (1983-1988)
    • Casualty Claim Examiner – Greyhound Corporation (1979-1983)
    • Assistant Claims Manager – The Industrial Commission of Arizona (1977-1979)

    Community

    • Board of Directors – The 100 Club of Arizona (2013-Present)
    • City of Phoenix Blight Buster Volunteer (2012-Present)
    • President – Silent Witness Board of Directors (2002-2004)

    Education:

    • BS Public Administration – University of Arizona – 1976
    • MS Finance – University of Arizona - 1977
    • Associate in Risk Management – 1986
    • Chartered Property Casualty Underwriter - 1988
    • Associate in Fidelity and Surety Bonding - 1993

    Personal:

    • Born February 17, 1954 in Palo Alto, California
    • Wife - Teresa
    • Three children and one granddaughter

     

    Hobbies:

    • Running
    • 1959 Corvette
    • Antique coin operated machines
  • Barb Skartveit

    Account Executive, Life and Health
    Office: 602-230-7726 x212
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Charles Tsui

    Account Executive
    Office: 480-470-4061
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>

    Industry Experience:

    • Independent Insurance Broker-Hester, Heitel & Associates, Inc. (1999-present)
    • Registered Representative (Regal Securities, Inc. (2007-present)
    • Registered Representative (Samco Financial Services, Inc. ) 2003-2007
    • Registered Representative (Yee, Diamond, Schroder and Allen, Inc.) 1997-2003

    Community:

    • Phoenix Sister Cities Commission (Past Chairman-Chengdu Committee)
    • Arizona Racing Commission (Commissioner 1992-2001)
    • Organization Of Chinese American (Past President)
    • Phoenix Dragon Lion's Club (Past President)
    • Arizona Asian American Association (Past President)
    • Chinese Restaurant Association of AZ (Past President)

    Education:

    • B.S. in Business Management, University of Maryland 1977
    • Certified Insurance Service Representative Designation-2005
    • Citizen Phoenix Police Academy -1992

    Personal:

    • Born: Shanghai, China
    • Wife - Grace
    • Daughter - Cathleen
    • Grandson - Charles
  • Kelly Antrim

    Account Manager
    Office: 602-230-7726 x207
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Tiffany Cummins

    Account Manager
    Office: 602-230-7726 x209
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Hattie Gracia

    Account Manager
    Office: 602-230-7726 x215
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Dawn McCarthy-Gwinn

    Account Manager
    Office: 602-230-7726 x227
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Bonnie Owen

    Account Manager
    Office: 602-230-7726 x231
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>

     

    602-230-7726 

  • Kristin Paul

    Account Manager
    Office: 602-230-7726 x216
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Teresa Varns

    Account Manger
    Office: 602-230-7726 x214
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Linda Broihier

    Technical Service Team Support
    Office: 602-230-7726 x228
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Brandy Eaton

    Assistant Account Manager
    Office: 602-230-7726 x229
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Valerie Espinoza

    Technical Service Team Support
    Office: 602-230-7726 x230
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Lois Leeds

    Receptionist
    Office: 602-230-7726 x200
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>
  • Eileen Mulder

    Technical Support Services
    Office: 602-230-7726 x230
    Fax: 602-230-7836
    6122 North 7th Street
    Phoenix AZ 85014
    Get Directions >>