Mark S. Hester
President

Mhester@hesterheitel.com

Education:

  • University of Arizona -1976

Industry Experience:

  • Underwriter, Southern California Branch Transamerica Insurance Company (1976-1977)
  • Broker/Agent
    Hester, Heitel & Associates, Inc.
    (1977-Present)

Community:

  • 100 Club (Board Member)
  • 161st Air Refueling Wing Minutemen
  • Arizona Literacy and Learning Center (President)
  • Boys Clubs of Metropolitan Phoenix (Senior Council)
  • Phoenix Art Museum (Men's Art Council)
  • Scottish Rite Foundation
  • Thunderbirds (Life Member)
  • University of Arizona (Past President-Phoenix Alumni Association)

Personal:

  • Born August 24, 1954 Phoenix, Arizona
  • Wife: Elizabeth
  • Daughters: Jennifer, Caroline

John D. Hester
Vice President

Jhester@hesterheitel.com

Education:

  • University of Arizona

Industry Experience:

  • Hartford Insurance Company - Rater & Commercial Underwriter (1981-1984)
  • Hester, Heitel & Associates, Inc - Broker/Agent (1985-Present)

Community:

  • Independent Insurance Agent Association of Phoenix (Past President)
  • Boys & Girls Club of Metropolitan Phoenix
    (Board of Directors)
  • The Phoenicians (Board of Directors)
  • Phoenix Chamber of Commerce

Personal:

  • Born: May 11, 1958 Phoenix, Arizona
  • Wife: Kelly
  • Children: Amanda, Ben

Hobbies:

  • Golf
  • Hiking

Jerry R. Austin, CIC
Account Executive


Jaustin@hesterheitel.com

Education:

  • BA in Psychology - Central Missouri State University
  • Certified Insurance Counselor Designation 1989
  • Certified Risk Manager Designation – 2007

Industry Experience:

  • Commercial Union Insurance- Marketing, Regional Marketing Manager, Branch Manager (1974-1985)
  • Property and casualty insurance agent (1985 to present)

Community:

  • North Phoenix Kiwanis Club-Past President
  • Building Owners and Managers Association
  • Painting & Decorationg Contractors Association

Personal:

  • Born: September 22, 1946
  • Wife - Liz
  • Children - John

Hobbies:

  • Golf
  • Photography

Sandra L. Hutchison
Account Executive


Sliebig@hesterheitel.com

Education:

  • CPCU Insurance Designation
  • IIA Insurance Designation

Industry Experience:

  • Worked in the Independent Insurance Agency System since 1969.
  • Have worked all agency positions including agency owner/principal for 12 years.
  • Was affiliated with The Leavitt Group for 7 years prior to joining Hester Heitel in February, 2005.
  • Have worked 21 years in the Arizona insurance marketplace.

Community:

  • Active in various animal rescue groups

Personal:

  • Born: January 4, 1951

Jessica L Lucas, CISR
Personal Lines Account Executive


Jlucas@hesterheitel.com

Industry Experience:

  • Country Insurance Agency Office Assistant
  • AAA Insurance Personal Lines Producer
  • Hester, Heitel & Associates Personal Lines Producer

Community:

  • United Way 1 Diamond Giver

Education:

  • High School: Barrington, RI
  • Johnson & Wales University Providence, RI

Personal:

  • Born: San Diego, CA
  • Husband: Paul
  • Daughter: Brittany

Hobbies:

  • Golf
  • Cooking

Linda Stephan
Personal Lines Agent

Lstephan@hesterheitel.com

Education:

  • Phoenix College, ASU on a Music Scholarship
  • Graduated from SAFECO School of Insurance in 1983

Insurance Experience:

  • Started in Insurance in 1982
  • Received P&C License in 1987
  • Received L&H License in 1988

Personal:

  • Born: Chicago, IL
  • Moved from Chicago, IL to Phoenix, AZ in 1956
  • Lived in Scottsdale, AZ since 1968
  • Daughter Tobey
  • Granddaughter Piper

Nicole Braman
Account Executive

Nbraman@hesterheitel.com

Industry Experience:

  • Started working in the industry in 1994
  • Licensed P & C Agent since 1998
  • Worked for seven years with the Leavitt Group as a Bookkeeper, Systems Administrator and Personal/Commercial Lines CSR
  • Knowledge in all types of insurance coverage, accounting, and insurance management systems; specializing in commercial lines

Community:

  • Active volunteer and member of the Valley of the Sun YMCA
  • Volunteer and participant in various activities with the American Cancer Society

Personal:

  • Raised in South Dakota
  • Relocated to Phoenix in 1990

Nancy J. Bazuin
Commercial Lines CSR

Nbazuin@hesterheitel.com

Industry Experience:

  • Licensed P&C agent in California 1982
  • Underwriter 1994
  • Underwriter with Liberty Mutual 1999
  • Licensed P&C Arizona 2006

Personal:

  • Born: Huntington Beach, CA
  • Spent 5 years in Holland
  • Returned to U.S., Arizona 1994
  • Fluent in Dutch
  • Daughter: Brittney

Florence Esdon
Commercial Lines CSR

Fesdon@hesterheitel.com

Education:

  • Oregon College of Education
  • Univeristy of Oregon
  • Arizona P&C License

Industry Experience:

  • United Pacific/Reliance Insurance – Surety
  • Worked for Several Agencies – All Positions

Personal:

  • Born: Portland, OR
  • Moved to Phoenix: 1985

Hobbies:

  • Reading
  • Attending/Watching Sporting Events

Everet Crouch, CISR
Commercial Lines CSR/System Administration

Ecrouch@hesterheitel.com

Education:

  • Arizona State University
  • Paradise Valley Community College
  • Univeristy of Phoenix (Currently Pursuing BS in IT)
  • CISR Designation
  • AZ P&C License
  • A+, Microsoft, Network Plus

Industry Experience:

  • 1997-2001 – Cedar Hill Insurance
  • 2001-2005 – Acordia of Arizona (Account Assistant/Manager)
  • 2005-2007 – Adler Downey/Brown & Brown of AZ (Account Manager)

Personal:

  • Born: Farmington Hills, MI
  • Moved to Phoenix in 1979

Hobbies:

  • Playing and Reffing Indoor Soccer
  • Coaching Youth Sports (football, baseball, basketball)
  • Computers
  • Gaming

Danielle Porter
Commercial Lines CSR

Dporter@hesterheitel.com

Education:

  • Rio Salado Community College – Associates Degree in Business Administration
  • Arizona State University – Degree in progress

Industry Experience:

  • Co-Owner of JO-EL Enterprises, Inc. for 11 years
  • Worked in Claims and Underwriting Departments at CNA Insurance for 6 years
  • Previously worked in Life/Accident & Health for 6 years

Personal:

  • 5th Generation Native Arizonan
  • Phoenix Coyotes Fan
  • Arizona Humane Society Volunteer

Children:

  • Jack E. the Dog
John C. Heitel
Senior Vice President

Jheitel@hesterheitel.com

Industry Experience:

  • Royal Globe Insurance - Underwriter Assistant (1976)
  • Arthur J. Gallagher & Co. - North Hollywood - Broker (1976-1979)
  • Hester, Heitel & Associates, Inc. - Broker (1979-Present)

Community

Present:

  • Boys and Girls Clubs of Greater Scottsdale - Board of Governors, Past Chairman of the Board, Foundation Board Member
  • State of Arizona – Area Council of the Boys & Girls Clubs – Chairman
  • Arizona Alliance of the Boys and Girls Club - Chairman of the Board
  • Executive's Association of Greater Phoenix - Past President - Board of Directors
  • Verde Vaqueros of Scottsdale - Member

Past:

  • Boys and Girls Clubs of Metropolitan Phoenix - Past President - Executive Council; Member of the Board of Directors.
  • The Arizona Club - Past President and member of the Board of Directors
  • Phoenix Community Alliance - Board of Directors

Education:

  • Arizona State University 1972-1974; University of Arizona 1974-1976 – Major: Business Insurance

Personal:

  • Born March 11, 1954 Phoenix, AZ
  • Wife: Terri
  • Children: Hailey, Ashleigh

Charles Tsui
Account Executive

Ctsui@hesterheitel.com

Education:

  • University of Maryland, BA Business Management and Marketing
  • Prince George's Community College, AA, Associates of Arts

Industry Experience:

  • SAMCO Financial Services, Inc Registered Representative in Phoenix, AZ from 1997 to present.
  • New Mandarin Delight Restaurant, Owner and Operator (1979 - 2001)
  • Grace de Paris Custom Tailor Manager
    Hong Kong (1977- 1979)

Community:

  • Commissioner, AZ Racing Commission
  • Phoenix Sister Cities Commission, Chairman, Chengdu Committee
  • Arizona Asian American Association, Past President
  • Chinese's Restaurant Association of Arizona, Founder and Past President
  • Organization of Chinese American, Phoenix Chapter, Founder and President

Accreditations:

  • NASD Licensed Representative in Arizona (series 7 and Series 63)
  • Licensed Insurance Agent in AZ (Life & Health) (Property & Casualty)

F. William (Rick) Griffeth
Account Executive

Wgriffeth@hesterheitel.com

Education:

  • Bachelor of Science, Public Administration University of Arizona (Tucson, Arizona)
  • Advance Administrative Law National Judicial College (Reno, Nevada)
  • Institute of Public Executive Arizona State University (Phoenix, Arizona)
  • Administrative Law Judge Arizona Department of Juvenile Corrections

Industry Experience:

  • 8 years all forms of Commercial Insurance

Community:

  • 10 years Governor Appointee of Arizona Deferred Compensation Tax Deferred Annuity Board
  • Knights of Columbus (Council 10050)
  • Pueblo Del Norte Retirement Community (Monthly Sunday Volunteer)
  • Arizona Supreme Court (past chairman) (Foster Care Review Board #17)

Daniel Kyman
Life & Health Benefits Manager


Dkyman@hesterheitel.com

Education:

  • Undergraduate University of Arizona
  • Masters Degree Arizona State University
    Industry Experience:
  • Hester, Heitel & Associates March 2000

Community:

  • Board member Pride Youth Football League
  • Volunteer coach various youth sports leagues

Personal:

Born: November 18, 1963 Scottsdale, AZ

  • Wife: Sandie
  • Children: Zach & Marissa

Hobbies:

  • Spending time with family
  • Exercising

Teresa Welch
Controller

Twelch@hesterheitel.com

Industry Experience:

  • Insurance Agency Accounting & Management since 1987
  • Insurance data base systems: Agena, A+, Apply and AMS (AFW)
  • Member of the National Institute of Bookkeepers

Personal:

  • Fluent in Spanish
  • Born and raised in Mexico
  • Moved to USA in 1984
  • Husband: Daniel
  • Children: Daniel II, Christian

Loretta Williams
Personal Lines Agent

Lwilliams@hesterheitel.com

Education:

  • Graduate of Cambridge Academy Ft. McCoy, FL
    Insurance Experience:
  • Quality Analyst and P&C Underwriter with General Electric
  • Received P&C License 2004

Community:

  • Volunteer for various Adult Literacy Agencies
  • Active in local Church Congregation

Personal:

  • Born: Odessa, TX
  • Moved to Phoenix in 1992
  • Son: Jake

Hobbies:

  • Creative Writing
  • Tennis
  • Swimming
  • Travel
  • Quality time with family

Sarah Olson
Commercial Lines CSR

Solson@hesterheitel.com

Education:

  • MSU-COT Great Falls - Associates of Applied Science 2002
  • MSU-COT Great Falls - Computer Assistant Certificate 1999

Industry Experience:

  • Worked insurance industry since 2003
  • Licensed P&C since 2004
  • Completed INS General Insurance Series in 2005

Community:

  • Annually participates in the Race for the Cure

Personal:

  • Born: Great Falls, Montana
  • Relocated to Phoenix in 2006

Deborah M. Cooper
Commercial Lines CSR

Dcooper@hesterheitel.com

Industry Experience:

  • Licensed Property/Casualty
  • 27 years in industry
  • CISR Designation

Personal:

  • Born: Kamloops, British Columbia
  • Husband: Larry
  • Moved to US in 1963.
  • Raised in Seattle WA

Hobbies:

  • Horseback Riding- Primarily Dressage, some jumping
  • Lived aboard sailboat 10 years retired 1991 for a year and cruised Baja Mexico
  • Pets: Rusty (Hahn’s Macaw), Melodia (Arabian)

Tara Sanders
Life & Health CSR

Tsanders@hesterheitel.com

Education:

  • Bachelor of Science Arizona State University

Industry Experience:

  • Started in Employee Benefits 1989

Community:

  • Support Junior High & High School Sports & Academic Programs
  • Volunteer for Lymphoma Society

Personal:

  • Born: San Diego, CA
  • Raised in Scottsdale
  • Married with three children

Hobbies:

  • Boating/Water Skiing, Swimming
  • Hiking, Camping, Traveling
  • Spending time with family

Lois S. Leeds
Receptionist

Lleeds@hesterheitel.com

Education:

  • Phoenix College

Industry Experience

  • Mother, Aunt & Sister are insurance agents
  • Worked in administrative positions in various insurance agencies for over 20 years

Personal:

  • Born: Chicago, Illinois
  • Husband: Ed For Over 26 Years
  • Son: Marshall
  • Moved To Arizona In 1956

Hobbies:

  • Riding Harley Motorcycles with family and friends
Company | Staff | Types of Insurance We Sell | Our Partners | Locations | Contact
Hester, Heitel & Associates • 6122 North 7th Street • Phoenix, AZ 85014
602.230.7726 • 800.789.0888 • Fax 602.230.7836
Copyright © 2004 Hester, Heitel & Associates, Inc. , All rights reserved