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Meet Our Team

Hester, Heitel & Associates, Inc.

President/Operations
Mark Hester
President/Operations

Bio

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President/Operations

Mark Hester

President/Operations

Bio

BIOGRAPHY -  Mark S. Hester,  President- Hester, Heitel and Associates, Inc.

 

Born - Phoenix Arizona 1954, third generation Arizona native

 

Attended- Western State College & University of Arizona

 

Employed by Transamerica Insurance Group in Tucson, Arizona and Costa Mesa, California through 1977

 

Employed as a producer for Hester, Alexander and Associates., Inc., in Phoenix Arizona 1977

 

Married Elizabeth Wood Hester 5-10-1985

 

Two married daughters Jennifer Delaney (husband Jason) and Caroline Marshall (husband Andrew), four grandchildren (Paxton, Oliver, Lily and Charlotte)

 

Hester, Heitel and Associates, President 1986 to date.

 

Served on many Agents Advisory Councils for numerous insurance companies during my forty year career in insurance

 

Past President and Past District Governor- Active 20-30 Club of Phoenix

 

Past active member- Boys Club of Metro Phoenix Executive Council  (Now called EC-70)

 

Past President- of the University of Arizona Phoenix Alumni Club

 

Past President- of The Arizona Literacy and Learning Center

 

Past President and current board member- The 100 Club

 

Life Member- The Thunderbirds

 

Graduate- of the Citizens Academy of the Phoenix Police Department

 

Graduate- of the FBI Citizens Academy, Phoenix

 

Citizen Member-  the Discipline Review and Use of Force Boards ( Phoenix Police Department )

 

Member - Men's Art Council, Phoenix Art Museum

 

33rd Degree Scottish Rite Mason

 

Member-  Phoenix Country Club and White Mountain Country Club

 

Hobbies and things enjoyed - Golf, Travel, Gardening, Art and anything with my wife, family, and grandchildren.

 

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Senior Vice President/Carrier Relations
John C. Heitel
Senior Vice President/Carrier Relations

Bio

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Senior Vice President/Carrier Relations

John C. Heitel

Senior Vice President/Carrier Relations

Bio

Industry Experience:

  • Underwriter Assistant
    Royal Globe Insurance 
    (1976)
  • Broker Arthur J. Gallagher & Co., 
    North Hollywood 
    (1976 - 1979)
  • Broker Hester, Heitel & Associates, Inc. 
    (1979 - Present)

 

Community

  • Phoenix Country Club –
    • President, Board of Directors;
  • Boys and Girls Clubs of Greater Scottsdale
    • Chairman Emeritus - Foundation Board of Trustees; Member of the Board of Trustees;  
    • Past Chairman of the Board of Governors.
  • Arizona Alliance of the Boys and Girls Club
    • Past Chairman of the Board;
  • State of Arizona Area Council of the Boys & Girls Clubs of America

Past Chairman of the Board

  • Executive's Association of Greater Phoenix –
    •  Past President of the Board of Directors; Member.
  • Boys and Girls Clubs of Metropolitan Phoenix –
    • Past President of the Executive Council (EC 70)
    •  Past Member of the Board of Directors.
  • The Arizona Club –
    • Past President of the Board of Directors
  • Phoenix Community Alliance –
    •  Past Member - Board of Directors
  • Republican Precinct Committeeman (Retired)
  • Verde Vaqueros of Scottsdale - Member
  • Boy Scouts of America – Eagle Scout Alumni
  • Sigma Alpha Epsilon – Arizona Alumni Association

 

 

 

Education:

  • Arizona State University 1972-1974
  • University of Arizona 1974-1976
  • Major: Business Administration: Insurance

Personal:

  • Born March 11, 1954;  Phoenix, AZ
  • Wife: Terri; works for American Airlines
  • Children: Hailey (20 - University of Arizona), Ashleigh (16 – Chaparral High)

 

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Vice President
John D Hester
Vice President

Bio

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Vice President

John D Hester

Vice President

Bio

Industry Experience:

  • Rate & Commercial Underwriter
    Hartford Insurance Company 
    (1981 - 1984)
  • Vice President
    Hester, Heitel & Associates, Inc. 
    (1985 - Present)

Community:

  • Member of Independent Insurance Agents Association of Arizona since 1990
  • Independent Insurance Agent Association of Phoenix (Past President 97/98) 
  • Agent of the Year in 1995. Voted by Phoenix Association
  • Charter Member of The Scottsdale 20/30 Club from 1987- 1991 
  • Boys & Girls Club of Metropolitan Phoenix Executive Council/EC70 1991 – 2005, Life member 2005- Present
  • Boys & Girls Club of Metropolitan Phoenix – Board of Directors –  2005-2010
  • The Phoenicians Committee – Chairman 2011/201212 - 2005- 2018
  • Phoenix Chamber of Commerce
  • Phoenix Breakfast Club Member - 2017

Education:

  • University of Arizona

Personal:

  • Born: May 11, 1958 Phoenix, Arizona
  • Wife: Kelly
  • Children: Amanda, Ben

Hobbies:

Golf and hiking

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Controller / CFO
Teresa Welch
Controller / CFO

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Controller / CFO

Teresa Welch

Controller / CFO

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Manager of Life and Health Department
Daniel Kyman
Manager of Life and Health Department

Bio

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Manager of Life and Health Department

Daniel Kyman

Manager of Life and Health Department

Bio

Industry Experience:

  • Captive agent with Aflac
  • Hester, Heitel & Associates 2000 - present
  • Member of NAIFA

Community:

  • Volunteer for USA Swimming
  • Volunteer coach for various youth sports including basketball, baseball, football and volleyball

Education:

  • Bachelor of Arts in Speech Communications - University of Arizona 1987
  • Masters Degree in Public Administration - Arizona State University 1991

Personal:

  • Married - Sandie
  • Two children: Zach, Marissa

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Account Executive
Jerry R. Austin, CIC, CRM
Account Executive

Bio

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Account Executive

Jerry R. Austin, CIC, CRM

Account Executive

Bio

Industry Experience:

  • Marketing Representative-Commercial Union Insurance Company (1974-1977)
  • Territorial Manager-Commercial Union Insurance Company (1977-1981)
  • Regional Marketing Manager - Commercial Union Insurance Company (1981-1983)
  • Branch Manager-Commercial Union Insurance Company (1983-1985)
  • Independent Insurance Broker-Burns, Harrelson, Burns Insurance (1985-1999)
  • Independent Insurance Broker-HRH Insurance (1999-2003)
  • Independent Insurance Broker-Little Insurance Agency (2003-2005)
  • Independent Insurance Broker-Hester, Heitel & Associates, Inc. (2005-Present)

Community:

  • Building Owners & Manager Association Member (1988 to Present)
  • Painting & Decorating Contractors Association Member (1987-Present)
  • Arizona Kidney Foundation Volunteer

Education:

  • B.A. in Psychology-Central Missouri State University-1969
  • Certified Insurance Counselor Designation- 1989
  • Certified Risk Manager Designation-2007

Personal:

  • Born September 22, 1946 Sedalia, Missouri
  • Wife - Elizabeth
  • Son - John

Hobbies:

  • Golf

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Account Executive
Erick Johnson
Account Executive

Bio

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Account Executive

Erick Johnson

Account Executive

Bio

Industry Experience:

  • Independent Insurance Broker – Hester, Heitel & Associates, Inc. (2014-Present)
  • Senior Vice President – Wells Fargo Insurance Services USA, Inc. (1991-2014)
  • Managing Director – AON Corporation Phoenix Office (1988-1991)
  • Vice President – Risk Management – Del Webb Corporation (1983-1988)
  • Casualty Claim Examiner – Greyhound Corporation (1979-1983)
  • Assistant Claims Manager – The Industrial Commission of Arizona (1977-1979)

Community

  • Board of Directors – The 100 Club of Arizona (2013-Present)
  • City of Phoenix Blight Buster Volunteer (2012-Present)
  • President – Silent Witness Board of Directors (2002-2004)

Education:

  • BS Public Administration – University of Arizona – 1976
  • MS Finance – University of Arizona - 1977
  • Associate in Risk Management – 1986
  • Chartered Property Casualty Underwriter - 1988
  • Associate in Fidelity and Surety Bonding - 1993

Personal:

  • Born February 17, 1954 in Palo Alto, California
  • Wife - Teresa
  • Three children and one granddaughter

 

Hobbies:

  • Running
  • 1959 Corvette
  • Antique coin operated machines

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Barb Skartveit
Account Executive, Life and Health

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Barb Skartveit

Account Executive, Life and Health

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CISR
Charles Tsui
CISR

Bio

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CISR

Charles Tsui

CISR

Bio

Industry Experience:

  • Independent Insurance Broker-Hester, Heitel & Associates, Inc. (1999-present)
  • Registered Representative (Regal Securities, Inc. (2007-present)
  • Registered Representative (Samco Financial Services, Inc. ) 2003-2007
  • Registered Representative (Yee, Diamond, Schroder and Allen, Inc.) 1997-2003

Community:

  • Phoenix Sister Cities Commission (Past Chairman-Chengdu Committee)
  • Arizona Racing Commission (Commissioner 1992-2001)
  • Organization Of Chinese American (Past President)
  • Phoenix Dragon Lion's Club (Past President)
  • Arizona Asian American Association (Past President)
  • Chinese Restaurant Association of AZ (Past President)

Education:

  • B.S. in Business Management, University of Maryland 1977
  • Certified Insurance Service Representative Designation-2005
  • Citizen Phoenix Police Academy -1992

Personal:

  • Born: Shanghai, China
  • Wife - Grace
  • Daughter - Cathleen
  • Grandson - Charles

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Account Manager
Kelly Antrim
Account Manager

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Account Manager

Kelly Antrim

Account Manager

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Tiffany Cummins
Account Manager

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Tiffany Cummins

Account Manager

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Account Manager
Hattie Gracia, CISR
Account Manager

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Account Manager

Hattie Gracia, CISR

Account Manager

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Account Manager
Dawn McCarthy-Gwinn
Account Manager

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Account Manager

Dawn McCarthy-Gwinn

Account Manager

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Account Manager
Bonnie Owen
Account Manager

Bio

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Account Manager

Bonnie Owen

Account Manager

Bio

 

602-230-7726 

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Kristin Paul
Account Manager

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Kristin Paul

Account Manager

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Teresa Varns
CIC, Account Manger

Bio

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Teresa Varns

CIC, Account Manger

Bio

Industry Experience:

  • 22 years of experience in the insurance industry 
  • 3 years with Hester, Heitel, and Associates 
  • Commerical Account Manager 
  • Certified Insurance Counselor Designation

Personal: 

  • 1 daughter, Savannah,
  • 2 grandchildren, Cheyenne and Austin.
  • In her spare time, you can find Teresa on the open road riding her Harley!

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Linda Broihier
Technical Service Team Support

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Linda Broihier

Technical Service Team Support

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Assistant Account Manager
Brandy Eaton, CISR
Assistant Account Manager

Bio

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Assistant Account Manager

Brandy Eaton, CISR

Assistant Account Manager

Bio

I have 13 years of experience in the industry (personal and commercial lines) and have been with Hester Heitel for 1 ½ years as a Commercial Lines Account Manager. I obtained my CISR in January of 2016. I have 4 kids (7-19) and I am engaged to my childhood best friend. In my spare time I love to spend time outside with the kids, shopping or drinking coffee

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Account Manager Assistant
Valerie Espinoza, CISR
Account Manager Assistant

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Account Manager Assistant

Valerie Espinoza, CISR

Account Manager Assistant

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Receptionist
Lois Leeds
Receptionist

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Receptionist

Lois Leeds

Receptionist

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